trixbox® Pro PBX System
Built on market-proven commercial technologies, trixbox Pro is an affordable communication solution that is: easy to use, easy to manage, scalable, reliable, and delivers enterprise-class features. trixbox Pro supports: branch locations, home workers, and even workers on the road.   


DialBlue ACD(Automatic Call Distribution) and PBX System
The DialBlue ACD solution delivers an enterprise-class customer contact management and automatic call distribution system. It includes services such as skills-based routing, chat, click-to-call Web integration, interactive voice response and reporting. This asterisk based PBX system provides detailed reporting on all aspects of the inbound operation including real-time agent and campaign reporting. The ACD allows seamless integration with most crm systems with caller id pop-up and url launching applications. Call recording is essential for the system and can either be automatic or trigger based. With virtually unlimited capacity for inbound queues, the system can provide automatic call distribution based on skills, allocation, DID and other factors requested by the business.


Designed for companies with 2 - 200 agents, the DialBlue ACD call centre solution adds robut ACD and IVR capablities to your business. It handles multiple clients seamlessly with several campaigns for each client and numerous skills based queues for each campaign. Call routing functionality in the system handles high volumes of incoming calls and distributes them to agents or devices. The DialBlue ACD system features advanced auto attendant allowing flexible system responses to user selections. The auto attendant is fully programmable and supports a large variety of responses including playing voice prompts or executing IVR scripts. All voice prompts are fully customizable. The system offers Music-on-Hold functionality for on-hold and parked calls with options to customize the music. Built-in conferencing capabilities allow users to create pubic and private rooms, conduct multi-party calls and record meetings.   


Outbound Auto/Predictive Dialer

The DialBlue Dialer is built on a robust and reputable pacing algorithm that accurately detects call progress and ensures fast voice connects to call center agents. It efficiently screens out answering machines, fax lines, busy signals, fast busys and telco messages. Runs unlimited simultaneous multiple campaigns. Increases productivity by up to 400% as compared to manual dialing. Easily integrates with web applications.


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